How do I track my order
As you wait for your new custom Jmax order to be fulfilled you can check on the status of your order by calling us on 1300JMAXFAB, however the estimated timeframe stated at the time of order will be the same.
As soon as your order has been fulfilled, you’ll receive a shipping confirmation email titled “Your order is on the way” with a tracking number from TNT Australia.
You will then be able to track your order through the tracking link on the email. If you haven’t received an email yet, not to worry! Your order will usually fall close to the estimated date stated at the time of order before it is dispatched. Express orders will take up to 1 week to be dispatched.
*Please note, tracking can take around 24-48 hours to update after dispatch
I want to change my order
We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
- Adding or deducting items to your order
- Shipping method
- Change of mind/cancellations
We can make changes to your order which include:
- Delivery address (Changing the delivery address may incur freight costs charged to the customer which are different from the original destination, delivery costs in freight change will not be refunded)
Due to the custom nature of our products “pre orders” are generally not able to be cancelled and we are not liable to process a refund on a change of mind basis. Our terms and conditions can be found under the terms and conditions banner in the help centre. Please contact us on 1300JMAXFAB or send an email to firstname.lastname@example.org on any further queries.
You’ll need to follow our returns process for anything you wish to send back after you receive your items. Check it out here.
*If you input the incorrect address at checkout, we cannot be held accountable if the order goes missing. We are not liable to refund/replace this order.
You have sent me the wrong item
In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
- Your order number
- The name of the item you did not receive
- A clear photograph of the item you have received, including logo
Once we’ve received the above info, our Customer Support team will get this sorted for you ASAP!
You may be asked to return the incorrect item back to us through our returns process. How do I return an item?
All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.